OUR SUPPORT PHILOSOPHY
A proven streamlined project management strategy.
We execute our Project Management Strategy (GX-P3 model) to ensure we get it right the first time.
Our results-driven project management strategy ensures your project gets delivered on time and on budget. We approach every engagement the same way—no matter the size or scope. This allows us to perform in a streamlined and consistent matter satisfying the needs, tasks, and milestones throughout the project lifecycle.
- Strategy: Every project is approached and prepared for as though deploying to a remote location
- Process: Requirements validation, design and project plan development are conducted via peer review
- Preparation: 100% pre-deployment configuration, programming and bench testing are performed on all systems
- Quality: Skills-based assignments ensure the best opportunity for project success
The GX team is fully staffed at our Gaithersburg HQ specifically to provide remote programming and diagnostic services. From simple user changes, to system health audits, or comprehensive Tier II Remote Services- Granilux Solutions can quickly diagnose or even solve all your security systems performance issues and perform necessary maintenance
Protect the investment that best protects your business. System Health Monitoring and Diagnostic Reporting are imperative routines for any critical business or security system. The GX prevent program is designed as a pro-active approach to virtually eliminate any potential system failures and in some cases, predict failures before they occur.
Service-Level Agreement (SLA) and Extended Warranty Program. GX System Support will consult with each client to develop a custom SLA program for every new GX Installation or Client Service request. Your service program will be tailored to provide the services each client needs and provide guaranteed response time, fixed pricing schedules, and clearly defined scope of services. Available 24/7/365, we will mobilize the appropriate resources on-site, or remotely through the cloud, to ensure your security and surveillance systems are 100% operational to mitigate your business’ vulnerabilities due to any potential down-time.
Through modern advances in technology, almost any security and surveillance system can be actively monitored to provide real-time awareness of activities concerning the people and assets of a business or property. Granilux can provide solutions and services that range from: Intrusion Alarm Monitoring, Cloud-Access Control Management, Video Analytics, System Push-Notifications, Email Notifications, Video Surveillance Monitoring, and more. These services today are quickly moving from requiring human intervention to the Internet of Things (IoT). Let the GX Monitor Team prescribe the right solution for you!
The GX Technology Lab
Located adjacent to our headquarters, we have constructed a state-of-the-art Center of Excellence (CoE) where we pre-configure and bench test every system that we deploy.
We also have a dedicated service team for performing remote health checks, scheduled maintenance, and troubleshooting of our clients systems from around the world. It is here where we will routinely execute a proof of concept for our solutions, develop custom products, and layout a design-build for the systems to meet our clients specific needs.
“When we needed to upgrade our surveillance system, Granilux gave us a clear migration path that fir our budget. This made it easy because they collaborated with our in-house technicians to develop a flexible effective solution without completely overhauling our existing infrastructure. These guys are true experts”NFL Players Association
To become synonymous in the industry with innovation, performance and professionalism.
To consistently have a positive impact on the lives of our clients, associates and employees both personally and professionally. To be a highly desired place of employment in an environment that fosters growth, creativity and collaboration.